Everything You Need to Know About Ordering Parts from Norlift

GENERAL PARTS QUESTIONS

What brands of parts does Norlift carry?

We stock and source parts for a wide range of Material Handling and Construction equipment, including:

• JCB

• Toyota

• Bobcat

• Hangcha

• Noblelift

• FactoryCat

• Kodiak

• Blue Giant

• & More!

If you don't see your brand listed, contact us -- we can source parts for most makes and models.

Do you carry OEM and aftermarket parts?

Yes! We absolutely offer both OEM (Original Equipment Manufacturer) parts and high-quality aftermarket alternatives, giving you flexibility based on budget, availability, freight, and performance needs.

How do I order parts from Norlift?

You can order parts in three easy ways:

1. Call Norlift and speak with our parts specialists.

2. Stop by! We'd be happy to help you at our location.

3. Submit an online parts request form.

Our team will help identify the correct part and get you a fast quote.

What information do I need to provide to order parts?

To ensure accuracy and fast service, please provide:

• Equipment Make & Model

• Serial Number

• Description of the part needed

This helps us get you the right part the first time.

Can you help me find the make, model, and serial number?

Absolutely. Depending on the type, brand, and size of your machine, the data plate can be in various places. Contact our parts specialists and they can help you find your data plate and determine your make, model, and serial number of your machine.

AVAILABILITY & SHIPPING

Do you stock parts locally?

Yes. We stock a wide range of high-demand parts across our brands. If your part is not in stock locally, we can quickly source it from our extensive supplier network.

How fast can I get my parts?

Many parts are available same-day or next-day, depending on location and availability. Special-order parts may take longer, but we always work to minimize downtime.

Do you ship parts?

Yes. We ship parts across Washington, Idaho, Montana, and beyond. Shipping options vary based on part size, urgency, and destination.

Do you offer emergency or rush orders?

Yes. If your machine is down, we understand urgency. Contact us for expedited ordering and shipping options.

RETURNS, WARRANTY & SUPPORT

Can I return a part if it doesn't fit?

Please contact us as soon as possible about any returns as most are time sensitive. Returns may be subject to a restocking fee.

Do parts come with a warranty?

Yes. Most OEM and aftermarket parts have a 1-year warranty.

Can you help me identify the correct part?

Absolutely. Our experienced parts specialists can help cross-reference parts, verify fitment, and ensure compatibility, so you get exactly what your machine needs.

Can you help me identify additional parts I need?

Yes. Based on the part that you are needing replaced on your machine, we can cross-reference other integrated parts that may also need to be replaced at the same time.

EQUIPMENT & APPLICATIONS

What types of equipment parts do you support?

We provide parts for:

• Sit-Down & Stand-Up Forklifts

• Electric Pallet Jacks

• Skid Steers & Compact Track Loaders

• Mini- and Full-Size Excavators

• Telehandlers

• Wheel Loaders

• Compaction Equipment

• Floor Cleaning Equipment

• Dock & Warehouse Equipment

What type of parts do you carry?

We carry a wide variety of parts, including, but not limited to:

• Filters

• Belts

• Hoses

• Brakes

• Tires & Tracks

• Forks

• Fork Extensions

• Batteries

• Fluids

• Tune-Up

• Seats & Seatbelts

• Propane Tanks

• Red & Blue Lights

• Backup Camera

• Person-Detecting Backup Camera

• Cab Enclosures (Clear Cap/Shieldguard)

• Daily Checklists

• & Much More!