About Your Privacy

Your Privacy

At Norlift, Inc., we believe that understanding what our customers want for products, services and information is an important part of building an interesting and useful online environment. We've designed our site with this belief in mind, and we've created this privacy statement so that you have easy access to information about our privacy practices.

Information we collect online

In several areas of our site, we ask you to provide information by filling out and submitting an online form. These areas include catalog requests, where we ask for a name, address and email address; mailing lists, where we ask for a name, address and email address; and survey, where we ask for a name, address and email address. In general, we use this information to fulfill your request and, in the case of surveys, to make sure we're sending you the online surveys to which you have agreed to respond.

In order to make improvements in the way we communicate and interact with customers, we collect aggregate information on visits made to our pages. In other words, we research which parts of the site are accessed most frequently. This information helps us improve the content of our site. We also track which websites refer visitors.

Information we do not collect

When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us. We do not follow your browsing path outside of Norlift, Inc.

How we use the information we collect

Norlift has a tradition of providing quality goods and excellent customer service. At Norlift, our goal is not only to carry on this tradition, but also to provide an experience that is unique to the dynamic capabilities of the World Wide Web.

Part of achieving this goal involves working with information that helps us understand what customers want when they visit our site. We achieve this by analyzing customer information in aggregate – that is, we collect information about thousands of site visits and analyze it as a whole. This kind of study involves looking for trends among many visitors, rather than analyzing information about any individual customer.
,br> If you request a catalog or place an order on our site, we will continue send you catalogs periodically. See below if you do not wish to receive these mailings.

Cookies – what they are and how we use them

A cookie is a small file stored on your computer by a Web site to give you a unique ID. A cookie generated by our site contains a numeric ID that, for example, allows you to answer either our poll or our occassional survey. In keeping with our standard policy on customer information, we analyze data gathered via cookies only in aggregate, not at the individual customer level.

How we use email

You will receive emails only if you have specifically requested information and provided your email address. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.

Links to other sites

Occasionally we provide links to other sites. These sites operate independently of Norlift, Inc. and have established their own privacy and security policies. For the best online experience, we encourage you to review these policies when you visit other sites.

We do not share information with others

We never make your e-mail address available to any other company or organization without your permission.

If you supply us with your postal address, you may receive periodic mailings from Norlift with information on new products and services or upcoming events. Otherwise, Norlift does not share, sell or trade email addresses, information collected as part of a survey or specific details about you or your household. We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information, and we do not release credit card or financial information for use by other companies.

How to limit catalogs, remove your name from our mailing list, etc.

You can write to the address below to:

• Eliminate duplicate catalogs
• Limit the catalogs you receive
• Remove your name from our catalog mailing list
• Update the name and address information we use when we mail you catalogs. (If you're moving, please indicate when your new address will be in effect.)

Norlift, Inc.
512 North Fancher
Spokane, WA 99211
U.S.A.

Please include a note of instruction and your catalog label with your request.

How to contact us with questions or comments

See Contact Info to choose from several options for reaching us by email, phone and fax. We're always happy to answer your questions and listen to your comments.