Meet the Norlift Employees!

Although, a more appropriate title may be: Meet the Norlift Family! The following are brief bios of our employees. To read more select the “Employees” tag under the title. We will add in more bios every week or so.

Ed Kuchynka- Parts, Casters, and CSS manager

Years at Norlift: 30 years

Ed is our Parts, Casters and Customer Service Sales manager. His favorite part about working here are the people, both customers and coworkers. One of the things that he has learned during his time here is that business is truly all about the relationships built. He says that every day is different, he never receives the same call twice! One thing that does continue from day to day is Ed being paged over the intercom as a joke by various people throughout his department. It keeps the atmosphere light and fun!

Laura Fisher-Accounting department

Years at Norlift: 2

Laura is our accountant. She processes invoices, collects payments, and generally makes sure the math adds up for our finances. She enjoys working with the people here and keeps busy running numbers and answering phones. Part of the Norlift charm is that we do not have an automated call message when customers call. When our phone rings during business hours, we have individuals standing by to answer and direct your call. Laura is one of those individuals, and it keeps her busy as one of our first line of customer service representatives!  In between those calls, she enjoys working for a company with a good and long standing reputation like Norlift.

We are so glad Laura decided to work for us after her and her husband moved back to Spokane following his retirement from the Navy. We would also like to take a moment to say thank you to Laura and her husband for his years of serving our country!

Heath Sande – Outside Sales Territory Manager for Allied Sales

Years at Norlift: 13

We are not sure which title is longer, his job title here at Norlift, or the nickname the kids he works with in the summer call him: Pig Master Chief Superintendent Sande. The rest of us just call him Heath. He worked here for 7 years then took a two year hiatus, and has since returned for the last 6 years. He says his favorite part about his job is having the freedom to go out and see the customers we service, and the behind the scenes of the facilities they work in.

Taylor Hannum – Service Technician

Years at Norlift: 2.5

Taylor is a technician here at our shop. He works on all the machines, but finds forklift masts the most interesting because they are what differentiates a forklift and a car. He says he appreciates that the shop is a busy place with a quick equipment turnover, making every day new and exciting.



May Magazine

The May 2018 is hot off the press! We’ve compiled a list of our warehouse specials, service deals, and more! Missed this season’s issue? Give us a call and so we can add you to our mailing list, stop by our office, or click here for all the details!



Meet the Norlift Employees!

Although, a more appropriate title may be: Meet the Norlift Family! The following are brief bios of our employees. To read more select the “Employees” tag under the title. We will add in more bios every week or so.

Dean Gay – Parts Associate

Years at Norlift: 23

Dean is a ‘parts guy’ for the mechanics. If they are out servicing a machine they will call Dean to find a price estimate on a specific part needed. He loves the appreciates the comradery with his fellow Parts guys and the customers, they are what makes his days interesting!


Erich Ostendorf – Service Technician and Shop Foreman

Years at Norlift: 40

Erich has two different jobs, the first is as a technician. He works on diagnosing and repairing industrial equipment. He primarily focuses on electrical issues but does work on all machines. He enjoys solving the mechanical problems customers run into, and truly believes in Norlift’s catchphrase “your success is our success.” Erich is also our shop foreman, which is a fairly involved role in our shop. He oversees and advises the mechanics working on the machines in house, as well as calling customers to give updates or time estimates. Everyday is different for Erich, but his highlights involve the times he gets to interact with customers and his fellow coworkers and the times he sees his lovely wife in the office.

Matt Seeman – Service Billing Coordinator

Years at Norlift: 1

Matt compiles the information from the mechanics and service department to create a fair and comprehensive invoice. Matt was previously a warehouseman until recently when he moved into his current position. He graduated with an degree in Economics and is excited to be able to use his degree at Norlift. While he enjoyed the bustle of the warehouse, his favorite part of his current position is being able to see how all the pieces come together, and the part he gets to play in that.

Shane Zwarg – Field Mechanic

Years at Nolift: 4

If you’ve ever had one of our mechanics out at your shop, there is a possibility that Shane’s been by. Every day is different for him, different machines, different location. He says he enjoys the challenge each mechanical set back gives him which encourages him to ‘learn and adapt’.


Meet the Norlift Employees!

Although, a more appropriate title may be: Meet the Norlift Family! The following are brief bios of our employees. To read more select the “Employees” tag under the title. We will add in more bios every week or so.

Chris Wash- Customer service/Sales and Parts Representative

Years at Norlift: 14/15

Chris is our service specialist, helping provide customers with maintenance, parts, and repairs for their equipment. Chris says the best part about being apart of the Norlift is the family. He enjoys how fun it is to work in the Norlift offices and especially enjoys playing harmless pranks on fellow employees.  One time in particular he sent one new employee on the hunt for a left handed crescent wrench (I’ll save you the time looking it up, it doesn’t exist). Chris enjoys working with our customers to provide the best buying experience for them. Stop on by and say hi!

Gharrett Dursma – Parts Technician

Years at Norlift: 3.5

Gharrett is our expert on JCB parts. He admires JCB because they listen to their customers and strive to meet their needs. He enjoys building relationships with customers through his pickups and deliveries. Being able to answer the phone and be on a first name basis with the person on the other side is important to him. When not at work, Gharrett is an avid runner. Look out for him at the local spartan races!

Cindy Ostendorf- Dispatch

Years at Norlift: 45

Cindy takes care of dispatching our mechanics to service our customers’ machines.  She loves the customers, and with the people she works with. Cindy helps organize and dispatch our mechanics. She is known around the office as a prankster, which apparently is a hereditary trait. She shared a story about a time she hid under another employee’s desk while they were at lunch to scare them when they returned. Only to later receive a phone call that her son got in trouble for a prank at school. She said she laughed the whole way from the offices to his school to pick him up. She said she is a firm believer that “if you can’t have fun, don’t come to work!”

Meet the Norlift Employees!

Although, a more appropriate title may be: Meet the Norlift Family! The following are brief bios of our employees. To read more select the “Employees” tag under the title. We will add in more bios every week or so.

Aaron Jarvis – Equipment sales coordinator

Years at Norlift: 5

Aaron assists and oversees the equipment inventory. He enjoys helping make a successful transition between the sale of the product and delivering it to the customer. Norlift is the first place he has worked full time, so working here has taught him everything from work ethic to office interactions. He is very thankful for his position here and enjoys being able to boost the team!


Mike Ramires – Service Writer

Years at Norlift: 5 years

Mike is the one who prepares estimates for service repairs. Mike came to us after years of working on submarines for the Navy. He’s traveled all around the world, even to Scotland where they have a floating dock that submerges for the submarines that were stationed out there. He would describe a normal day here as different than working for the government, there is a different variety of customers here than he worked with previously. We are glad to have him as part of our team, and thank him for his time served!


Kathleen Hanson – Parts and Casters Admin Support

Years at Norlift: 7

If you happen to come in to our office on October 31st, Kathleen will be the one in full costume and enjoying every moment of it. She enjoys the work environment here, and being able to interact with the customers is the highlight of her days here. She says she’s never had the same day twice, every question and situation is different which keeps thing fun and exciting! Bring in your questions to Kathleen and she will bring a smile to your face!


Mark Lewis – Mechanic

Years at Norlift: 2

Mark enjoys problem solving, which is beneficial because he works on a vast and varied sampling of machinery and parts. He works on everything from JCB to Toyota forklifts. He revels in small pranks on his coworkers, like switching labels on his food so his coworkers think he is eating a can of cat food instead of meat.